IT Administrator Contact & Support

Response Time Commitment: We aim to respond to all school and district inquiries within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM EST). Urgent security or compliance questions will be prioritized.

Q: How do we approve GigPerfect for our Google Workspace domain?

A: GigPerfect uses standard Google OAuth (its consent screen is currently undergoing Google verification). To allow access:

1. Log in to Google Admin Console (admin.google.com)
2. Navigate to Security → API Controls → App Access Control
3. Add GigPerfect to your Trusted Apps list
4. Alternatively, ensure your domain does not have blanket OAuth restrictions that would block GigPerfect

App Details:

• App Name: GigPerfect
• OAuth Client ID: Available upon request (contact [email protected])
• Scopes Requested: openid, email, profile (and drive.file for optional user-initiated Drive saves)

Q: What user data does GigPerfect access from Google Workspace?

A: GigPerfect requests only basic authentication scopes:

• openid - Basic authentication
• email - User's email address (for login and account identification)
• profile - User's name and profile picture

We do NOT access:

• Google Drive files (except when user explicitly saves recordings - requires separate consent)
• Google Classroom (assignments, grades, rosters)
• Gmail
• Google Calendar
• Google Contacts
• Any other Google Workspace services

Q: Does GigPerfect manage school records?

A: GigPerfect does not integrate with Student Information Systems, gradebooks, or attendance systems, and is not a district-managed service. A record's legal status depends on its actual use; voluntary submission alone does not exclude it from FERPA. Do not treat this packet as a blanket compliance certification.

See our Privacy & Compliance page for independent-use and privacy information.

Q: Can children under 13 use the practice tools?

A: Yes. Core music practice is for all ages and requires no account. Users under 18 need a parent or guardian's consent or supervision for optional Chartboards, token purchases, and sharing with other users. Legal requirements for collecting children's personal information apply separately; accepting feature terms does not by itself verify parental consent. GigPerfect does not rely on teachers or districts to provide parental consent. We:

• Provide core practice without requiring an email address or display name
• Do not use student data for behavioral advertising
• Automatically hide profile pictures for users under 18
• Provide parental controls for data access and deletion
• Do not sell personal information; service-provider processing is described in the Privacy Policy

Q: Where is student data stored?

A: Student data is stored in the following locations:

• Authentication: Firebase (Google Cloud) - US region
• User Data: PostgreSQL database - hosted in US
• Recordings: Cloudflare R2 object storage - global CDN with encryption at rest

Data is encrypted in transit (HTTPS/TLS). Our storage and infrastructure providers (Oracle, Cloudflare, Google Cloud/Firebase) encrypt data at rest.

Q: Can we get a Data Processing Agreement (DPA)?

A: GigPerfect is an independent supplementary tool, not a district-managed service. We do not claim that a DPA is unnecessary for every possible use. Contact [email protected] before considering a use that requires a district agreement; do not assume one is in place.

Q: How do we revoke access or delete student accounts?

A: Options for account management:

• Individual Students: Students can delete their own accounts via Profile → Settings → Delete Account
• Teachers: Can remove students from groups, but cannot delete student accounts
• Parents and Guardians: Contact [email protected] for help with a child's account; requests require appropriate verification
• Google Workspace: Removing GigPerfect from Trusted Apps prevents new logins; existing accounts remain until deleted

Q: What happens to data when a student graduates or leaves the district?

A: GigPerfect accounts are independent of school enrollment. When a student leaves:

• Their GigPerfect account remains independent of enrollment and subject to the normal account retention and deletion policies
• If the student's school Google account is disabled, they can no longer log in via Google OAuth
• Students can use Passwordless (email) sign-in if they retain access to their account email, or create a new account with a personal email
• School enrollment or use of a school email address does not give a district control of the GigPerfect account

Q: Does GigPerfect support Single Sign-On (SSO) beyond Google?

A: Currently, GigPerfect supports:

• Google OAuth (recommended for schools using Google Workspace for Education)
• Passwordless (email) sign-in

Future: Facebook SSO is currently disabled.

We do not currently support SAML, Azure AD, or Clever SSO. If your district requires alternative SSO methods, contact [email protected] to discuss future integration options.

Q: Are there any costs to the district?

A: No. GigPerfect is free for educational use. Core features (metronome, tuner, groups, practice tracking) are available at no cost. Optional cosmetic upgrades (themes, avatar frames) can be purchased by students with parental consent but do not affect educational outcomes or functionality.

Our Commitment: We are committed to transparency, security, and compliance with educational privacy regulations. We understand the responsibility of handling student data and take this obligation seriously. If you have any questions or concerns, please don't hesitate to reach out.